Refund Policy

01 The window

You have 14 days from your purchase to ask for a full refund, for any reason or for none. We do not ask you to justify it.

This covers subscriptions and Founder licences alike.

02 How to ask

Email us from the address you bought with, or reply to the receipt our payment provider sent you. No form, no ticket, no account to log into.

We reply within two business days. The refund is issued by the payment provider and reaches your card in five to ten business days, depending on your bank.

03 What happens to your licence

It is revoked. A copy of Rawnd already installed carries on working, on the free plan — you keep opening, culling, developing and exporting one photo at a time, and you lose nothing you had already made.

04 Cancelling a subscription

Cancel whenever you like, from the link in your receipt or by writing to us. You keep the paid features until the end of the period already paid for, and nothing further is charged.

After the first 14 days we do not refund part of a period. Cancel in month seven of a yearly plan and you keep Pro until month twelve.

05 Trying it before you buy

The free plan does not expire and asks for no card. It is not a trial — it is the same application, working one photo at a time instead of on a whole selection.

We would rather you used it for a fortnight than bought on a promise. It is also why this policy can be short: most of what you would want to check, you can check for nothing.

06 If you are in the EU or the UK

You have a statutory right to withdraw within 14 days of purchase. Because a licence is delivered immediately, checkout asks you to agree to that immediate delivery, which in principle waives the statutory right.

Our own 14-day policy above applies regardless, so the waiver leaves you no worse off.

07 Founder licences

A Founder licence is one of 200. If it is refunded, the place returns to the pool and somebody else may take it — we cannot hold it open for you.

08 Chargebacks

If something has gone wrong, write to us first. A refund is faster than a chargeback and costs neither of us anything.

We have never refused a request inside the window.